Description:

Phone group is looking for a Bilingual Customer Advisor (English & French).

Missions: * This person will Answers incoming customer calls and e-mail to provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction ;

* Highly support will be ensured for an intensive training to master all the basics of the job.

Responsibilities:

* Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller ;

* Works with the management team to stay updated on product knowledge and be informed of any changes in company policies ;

* Maintains call center database by entering information ;

* Identify and escalate priority issues.

Profil recherché pour le poste : Bilingual Customer Advisor (English and French)

Requirements: • Fluent English and French ;
• Customer orientation and ability to adapt/respond to different types of characters ;
• Ability to multi-task, prioritize, and manage time effectively ;
• Good general knowledge ;
• High availability, open-mindness, autonomy and rigor ;
• Excellent communication and presentation skills.

Critères de l'annonce pour le poste : Bilingual Customer Advisor (English and French)

Métier: Métiers des services

Secteur d´activité: Centres d´appel, hotline, call center

Type de contrat: CDI

Région: Casablanca

Ville : Casablanca

Niveau d'expérience: Débutant 2 ans

Niveau d'études: Bac

Langues exigées:

anglais›bon niveau

français›bon niveau


Description de l'entreprise

Créé il y a 10 ans, Phone Group compte aujourd'hui plus de 4000 collaborateurs répartis sur 8 sites (Casablanca, Marrakech et Mohammedia).

Nos activités incluent majoritairement des actions de relation client au service de prestigieux donneurs d'ordres internationaux.

Parce que nous sommes convaincus que la relation client est un métier d'avenir, nous recherchons, pour accompagner notre croissance, des chargés de relation client.