Opis:

Plan and manage terminal activities, managing customer expectation and maximise profit through optimisation and quality customer service

Key Accountabilities:
• On 24 x 7 standby during planning period (2 weeks per month).
• Key focal point in coordinating customers’ logistical needs and interfacing with operation.
• Good understanding of customers’ business model and operational program.
• Attain good knowledge of the terminal’s infrastructure and facilities.
• Maintain high quality service level to all parties.
• Manage the customer’s expectations.
• Handle customers’ complaints or enquiries.
• Responsible for the planning, scheduling and co-ordinate the berthing of vessels and daily terminal activities for all customers with optimization and anticipation.
• Update the Schedule and Berth Movement document.
• Orders creation for executing operations into the stock accounting system (OSCAR).
• Communicate effectively with the Operations Department - the Shift on duty (Day/Night) for all the activities to be executed in the terminal.
• Monitor progress of activities and the completion time to ensure and efficient planning of next operation.
• Attend to changes and amendments required by customers (including after office hours).
• Attend to and troubleshoot issues or problems raised by Operations (including after office hours).
• Assist with any re-documentation.
• Any other tasks/project assigned by the Customer Service Manager.

Invoicing
• Assist with weekly and monthly invoice generation
• Assist with generating and checking the accuracy of invoicing report

Reporting
• Assist with generating required monthly KPI reports
• Assist with Customers’ weekly and monthly reporting

Qualifications & Criteria:
• Diploma or Degree in any discipline
• 2 - 5 years experience in account management in the oil & petrochemical / logistics / shipping industry
• Enthusiastic to learn.
• Customer and service oriented.
• Energetic individual with drive to succeed.
• Excellent communication and presentation skills
• Strong analytical, problem-solving and interpersonal skills.
• Responsible and committed to work.
• Able to function well under pressure.
• Meticulous and good with numbers.
• A good team player with the ability to multi-task effectively in a fast paced environment.
• Open minded, spontaneous and pro-active in taking initiatives.
• Fluent in written/spoken English.

Interested applicants may send their updated CV with current salary, expected salary and notice period to Victoria Demafiles (oilandgas@3csynergy.com)

MOM Registered Employment Agency: 08C3299

Employment Agency Personnel Registration No.: R1220956